We’re Hiring: Part Time Support Staff

At Rocknrolla, we create HTML and mostly WordPress themes for Themeforest.net. We get queries from customers on how to use the theme or help setting up their site and your job is to provide really good technical support. We consider top quality customer support to be a vital part of our business. Our top priority is making our customers smile. After all, our customers are the core of our existence.

What you’ll be doing

  • Quickly and accurately handling support communications from our support forum.
  • Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied
  • Maintaining internal and customer-facing support documentation
  • Building relationships with team to work together solving problems and making improvements
  • Making recommendations to improve product and process
  • Be a team player in a flat-structured, highly collaborative environment
  • Making Rocknrolla,a primary focus of your life

An ideal candidate has

  • Strong technical troubleshooting skills, perseverance, and patience
  • The ability to communicate and empathize with all levels of customers, end users, and developers
  • The ability to effectively multi-task and juggle priorities
  • A strong understanding of web development technologies and concepts like WordPress, AJAX, PHP, JAVAScript, JQuery, HTML, CSS,
  • Knowledge of web server and client configuration
  • Top-notch written and verbal skills—English required.
  • A willingness and ability to “dive right in”, be effective, and make a difference
  • Curiosity about “how things work” and “how to make them better”

How to Apply

If this sounds like something you would be interested in, shoot me a message via my profile or send us a mail at rocknrolladesigns@gmail.com with details of your experience, links to previous work, expected hourly rate, and a little bit about yourself & how you would be a good fit for the position.

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Versi – Onepage WordPress Theme

Versi is the perfect one page template for corporate, agency, nonprofit, freelancer or general business.

2 Home Variations, Light, Dark & Multi-colored Color/Gradient Skins, Ultra-responsive, 2 Navigation styles, fully customizable backgrounds(colors,images or patterns), Font Awesome icons and many more super-awesome features to keep you busy & satisfied.


Versi DescriptionVersi Description

Endless possibilites – With the advanced styling customization features, you can create endless possibilities by changing navigation styles, backgrounds for each section(header,sections, footer,etc..) with colors,images or patterns.

Ultra Responsive – Versi is 100% responsive, each and every element including the awesome slider are fully responsive.

AJAX functionality – Versi also integrates AJAX functionality for Portfolio section. It also supportss media like youtube, vimeo, etc.

Working Contact Form – The elements of the contact form is perfectly styled and works perfectly in all the major browsers.

Advanced Styling – Versi allows you to set a customized backgrounds for each section. Background can be a Gradient, Color, Image, Patterns, etc. A super-quick way to get creative with your site. Fully customized sections makes your page more beautiful.

Endless possibilites – With the advanced styling customization features, you can create endless possibilities by changing navigation styles, backgrounds for each section with gradients,colors,images or patterns.

Shortcode Generator – Versi includes shortcode generator to easily add any shortcode to page,post or section.

Translation Support – Versi also supports translation. WE have included .pot file to translate into your local language.

2 Navigation Styles – Versi includes 2 navigation styles. Customize it with any color, pattern with ease.

Font Awesome Integration – We include over 300+ Icon font integration. You can use these icons via shortcodes in any page. You can customize the size,color,type of the icon.

Documentation – We include the detailed documentation on how to use the theme and it’s features. Plus you can always submit a ticket at our heldeks if you have any queries.

Theme Updates:View Changelog

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Updated the Support Forum

Hey Everyone,

We’ve just shutdown the ticket system for the support. Now Rocknrolla theme support will be provided with the new suppport forum.

We have now launched the RockNRolla Support forum for the buyers. If you’re having issues, bugs or queries while using our themes just sign-in to Support forum Account to open a topic in your theme purchase category. Please explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred (we’d love it if you could include URLs, screenshots and step by step explanations too).

We can answer pre-sales questions very minor theme questions in the Themeforest comments but anything else will need to be handled on the Support Forum.

We have done this for a few reasons:

  1. Themeforest comments are not searchable and other users cannot reply.
  2. Many questions are asked over and over so performing a search allows you to find answers more quickly.
  3. We have an ever growing knowledgebase and video tutorials section for our users. Its a much better place for our users to get help.
  4. This allows us to answer more efficiently and quickly since we only have to respond in one avenue.

To access our support forum, you need to create a free account with your Themeforest Purchase Code.

Create an Account | Where to find your “Item Purchase Code”

Also, Don’t forget to rate our themes, if you love them. :)


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