We’ve just shutdown the ticket system for the support. Now Rocknrolla theme support will be provided with the new suppport forum.
We have now launched the RockNRolla Support forum for the buyers. If you’re having issues, bugs or queries while using our themes just sign-in to Support forum Account to open a topic in your theme purchase category. Please explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred (we’d love it if you could include URLs, screenshots and step by step explanations too).
We can answer pre-sales questions very minor theme questions in the Themeforest comments but anything else will need to be handled on the Support Forum.
We have done this for a few reasons:
- Themeforest comments are not searchable and other users cannot reply.
- Many questions are asked over and over so performing a search allows you to find answers more quickly.
- We have an ever growing knowledgebase and video tutorials section for our users. Its a much better place for our users to get help.
- This allows us to answer more efficiently and quickly since we only have to respond in one avenue.
To access our support forum, you need to create a free account with your Themeforest Purchase Code.
Also, Don’t forget to rate our themes, if you love them.